Hampshire and Isle of white fire service announce change to fire engine response to automatic fire alarms
Updated Automatic Fire Alarm Response Policy
Following a public consultation, we will no longer dispatch crews by default to automatic fire alarm alerts in buildings without sleeping occupants, between 08:00 and 18:00. Crews will only be sent during these hours if there are clear indications of a fire.
This change applies to commercial and non-residential premises such as shops, offices, leisure centres, libraries, and warehouses.
We will continue to respond to automatic fire alarm alerts at buildings with a sleeping risk including hotels, hospitals, care homes, houses, and flats.
Exceptions remain in place for heritage sites and educational institutions during holiday periods.
As always, crews will continue to be dispatched to all 999 calls and confirmed fire incidents.
Automatic fire alarm change of response by fire brigade
Understanding the Automatic Fire Alarm Policy Update
What is an Automatic Fire Alarm (AFA)?
Automatic Fire Alarms (AFAs) are systems that detect signs of fire and alert occupants without manual intervention. These systems are connected to monitoring services that can automatically notify the fire service.
Why is HIWFRS changing its response?
Our data shows that 97% of AFA calls turn out to be false alarms. Responding to these incidents places a significant demand on time and resources. By revising our approach, we aim to minimise unnecessary disruption to businesses and reallocate resources to priorities such as community fire prevention and urgent emergencies.
Which buildings are affected?
This change applies to commercial, non-residential properties including shops, offices, leisure centres, libraries, and warehouses.
How was the decision made?
This policy update follows a public consultation. We’re grateful to everyone who provided feedback to help shape this change.
What does this mean for you?
If you’re a responsible person for one of the affected buildings, fire engines will no longer be automatically dispatched in response to AFA alerts. However, we will continue to attend all confirmed fires and 999 calls as usual.