Signal Dynamic are excited to introduce their cutting-edge alarm signalling system, designed as a contemporary alternative to the esteemed Redcare service by BT.
The industry was taken by surprise when BT announced in February the impending shutdown of its Redcare division by August 2025. This left many in search of a new solution for alarm signalling.
Their platform serves as an essential conduit connecting residential or commercial alarm systems with Alarm Receiving Centres (ARC). Here, expert security teams are at the ready to ensure the safety of properties.
Upon activation of an intruder or fire alarm, their system promptly notifies the ARC, enabling a swift assessment to determine the authenticity of the threat. Should the danger be verified, the ARC team immediately contacts the emergency services to address the situation.
Given that insurance providers often mandate a specific standard and category of alarm signalling systems for policyholders’ properties, the diversity of product offerings in the market is crucial.
Historically, the UK’s alarm signalling sector has been led by two major entities – BT and CSL Group. With BT’s recent disclosure about Redcare, their platform is set to fill the emerging void in the market.
They are gearing up to showcase their innovative network at The Security Event at Birmingham’s NEC, confident that it will address a significant challenge currently faced by the industry and numerous customers across the nation.
Chris Byrd, their Director, commented, “
The withdrawal of BT from the alarm signalling market will have come as a shock to the industry, which is now left with the dilemma of where to go for a replacement service.
“It’s a really significant and important market. If you own a home or business, you want it to be safe and secure, and to know that, if anything does happen, you can count on an automatic and rapid response from trained professionals.
“Our platform is suitable for both residential and commercial premises, and provides an effective, robust and fully-compliant solution for intruder and fire signalling.
“At a time when the market is set to lose one of its two key players, we’re reassuring the security industry that a credible replacement is available to transition to and provide continuity.”
Their innovative network features three primary devices tailored for modern alarm signalling needs. The ‘Supervisor Core’ is crafted for single-path monitoring, catering to grades SP2-SP3+, and comes in both IP and 4G options. The ‘Supervisor Duo’ provides dual-path monitoring for grades DP2-DP3, while the ‘Supervisor Elite’ offers the highest level of dual-path monitoring at grade DP4.
These compact and discreet devices are designed for effortless installation and maintenance. With their versatile configurations and communication setups, they are perfectly suited for the most intricate intruder and fire alarm systems.
Their service extends across the UK, guaranteeing dependable alarm signalling regardless of location.
More than 95% of alarm signals reach the designated Alarm Receiving Centre (ARC) in under a second, thanks to their robust and secure mobile data network.
Additionally, their network integrates seamlessly with ECHO (Electric Call Handling Operations), enhancing the speed at which ARCs can inform police control rooms about incidents.
Britannia Monitoring Services, located in Goole, East Yorkshire, is set to be among the first ARCs to embrace their network. This customer-centric ARC oversees the security of approximately 4,000 residential and commercial properties nationwide.
Leveraging their technical acumen, Britannia Monitoring Services offers invaluable support to fire and security installers, addressing any signalling queries and providing conversion support.
Steve Davies, Director of Britannia Monitoring Services, emphasizes the necessity of product variety in the market, ensuring that customers have access to multiple options.
“We’ve already heard from customers who have invested in BT Redcare and who are now looking for an alternative product. Signal Dynamic’s network offers that alternative to them.
“With a significant space set to open up in the market, after the closure of Redcare, we think Signal Dynamic is an ideal replacement.”
